Customer Service

PROCESSING ORDERS

• Difeel accepts all major credit cards: Mastercard, Visa, Amex and Discover.
• Difeel does not accept Diners Club at this time.

SHIPPING

• Difeel ships US orders USPS
• USPS shipping costs for Difeel orders is $6.95

INTERNATIONAL SHIPPING

• Difeel does not ship internationally at this time. We apologize for any inconvenience.

SHIPPING RESTRICTED ITEMS

• The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an on board fire or other mishap.
• These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels.
• We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules.
• That's why we require orders containing one of these items to be shipped via standard shipping only.
• Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses.

RETURNS & EXCHANGES

• Difeel's Return Policy:
  • RETURNS - Difeel offers returns for items within 30 days. In order for full refund, merchandise must be returned unused and/or unopened condition.
  • DAMAGED MERCHANDISE - If order arrived damaged, please contact customer service at 845.398.3340 or at customerservice@fiskgroup.com for assistance.
  • RETURNS AFTER 30 DAYS - If return takes place after 30 days of purchase, the order is ineligible for a refund. However, if the customer may exchange the item for another product of current equal value.
  • PARTIAL RETURNS - Partial returns on Bundled / Kitted items are not accepted at this time. If you are not satisfied with your Bundle / Kit, please return the item in its entirety to receive full refund.
  • REFUNDS – Refunds will be processed once returned merchandise has been received to our warehouse. Difeel will refund the credit card that the order was purchased on for the amount the product was purchased for. Refunds usually take approximately 5-7 business days to appear back on the credit card. If you have further inquires as to when the credit will apply to your account, please contact your bank.
  • SHIPPING CHARGES – Shipping charges are currently non-refundable. We apologize for any inconvenience.
  • PRE-PAID RETURN LABELS – Difeel does not currently offer pre-paid return labels. When shipping a return, we recommend adding tracking information for your personal records.
  • RETURN OF GIFT – Did you receive a Difeel product as a gift and are unhappy with the item? Difeel will gladly accept your return and offer an exchange product of current equal value. If the item is discontinued, we can offer a product of similar type / value in exchange. We do not offer refunds on gifted orders. We will gladly refund the credit card that purchased the order if the return is within 30 days, but we do not give credit / cash back for returned gifted items.
  • 3rd PARTY RETURNS – If you purchased a Difeel product from a 3rd party retailer and are unhappy with your item, please return the item to retailer at which it was purchased. We do not accept returns which were purchased from 3rd party retailers.

We appreciate your business! Thank you!